Return Policy

Overview

Please Contact Us within 7 days of receiving your order.

• Include in the email:
• Your order number;

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• Wren Anders will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• Wren Anders does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, Wren Anders will return the money to the account used to pay for the order in the original currency.

Can all items ordered from Wren Anders be returned?

• For hygiene reasons, tights, underwear, pyjamas, swimsuits, socks, and masks cannot be returned.
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or tech packs provided to Wren Anders that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Wren Anders, such as the recipient’s incorrect phone number or shipping address.

NON-RETURNABLE ITEMS
The following items are not eligible for return due to hygiene or sale conditions:

• Face masks
• Intimate apparel (including underwear and bodysuits)
• Swimwear
• Earrings
• Gift cards
• Items marked as Final Sale

Can I cancel my order and get a refund before my order arrives?

• Orders that have yet to enter production can be cancelled in their entirety.
• Orders that have entered production but have yet to be posted can have their shipping cancelled and the fee refunded.
• Should you wish to cancel your order, please get in touch with Wren Anders’s Customer Service team 

Can I get a refund if my order is not shipped on time?

Small-volume orders

• We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 
• If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation. *

Bulk orders

• We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for). 
• If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximum of 10% of your original commodity price as compensation. *

How long do I have to submit a return or exchange request?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Contact Us

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us for questions related to refunds and returns.